Technical Account Manager, EMEA

At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the

same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform,

offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are

using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor

you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our

customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda,

CloudFront CDN, IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in EMEA. These range from rising startups building their business

from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project and

launch planning as well as ongoing operational issues.

This position will require the ability to travel 10% or more as needed.

As we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work

with talented cloud technologists while expanding your knowledge of AWS products. You'll also have the chance to receive mentor-ship and gain AWS

certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Culture

We're passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and

Global Mobility opportunities.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing

small- and mid-market accounts to enterprise-level customers including the public sector. The AWS Global Support team interacts with leading

companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are

building mission-critical applications on top of AWS services.

Key job responsibilities

* You'll advise on solutions, provide technical guidance and advocate for the customer

* Ensure AWS environments remain operationally healthy while reducing costs and complexity

* Develop trusting relationships with customers, understanding their business needs and technical challenges

* Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management

* Consult with a range of partners from developers through to C-suite executives

* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

* With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

* Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning

* Solve a variety of problems across different customers as they migrate their workloads to the cloud

* Uplift customer capabilities by running workshops, brown bag sessions, etc.

About the team

Various Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage

candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from

applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform. We pioneered cloud computing and never

stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services

to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility

as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of

our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender

diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing,

mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

* Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect

etc.

* Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases,

DevOps, Big Data and Analytics, Security, Applications Development

* Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences

* Ability to juggle tasks and projects in a fast-paced environment

* Customer obsessed

PREFERRED QUALIFICATIONS

* Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.

* Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP a plus but not a requirement

* Previous experience as a Software Engineer, Developer, DevOps Engineer etc.

* Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus

Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.