Enablement & Experience Leader, Ingka Group

Hej!

Are you ready to join us on our journey of creativity, collaboration, and making everyday life better for millions of people around the world? Are you just as excited to provide a great digital workplace experience for our co-workers?

The Service Enablement Management unit drives co-worker satisfaction and productivity by transforming Service Management & Operations offerings through a persona-based approach, data-driven analytics, and effective change management. Also, to enhance co-worker experience through management of consumer journeys, effective change management, and seamless adoption of new processes and technologies.

The unit is also responsible for driving the transformation journey across Service Management & Operations and for ensuring great organisational performance through optimized vendor operations and performance, and continual improvement of Service Management & Operations’ services’ effectiveness and efficiency.

We are now looking for an Enablement and Experience Leader to join us here in the Service Enablement Management unit to hold the unique privilege of shaping the way teams harness technology to drive productivity and innovation. As an Enablement & Experience Leader, you will empower teams, bridge technology and user needs, and create an exceptional digital workplace experience that enhances co-worker productivity and engagement. By bridging the gap between technical capabilities and user needs, you will ensure that our solutions not only meet business objectives but also enhance the everyday experiences of our users, ultimately leading to a more engaged and efficient workforce.

You will be working with both technology innovation and experience as well as measuring and creating insights around the experience co-workers have using existing Service Management & Operations’ products and services.

Come be a part of something extraordinary and let's create a better every day together.

What you need to know

• As a leader, you are great at building and maintaining strong partnerships within and outside Group Digital e.g. with store co-workers, engineering teams, digital markets, and suppliers & vendors.

• You are obsessed with co-worker problems, their pain points, challenges and needs connected to Service Management & Operations’ product and services, and you are naturally curious in how to solve them to ultimately deliver a frictionless digital experience.

• You are fact and data driven and you turn it into insights that can be actionable.

• You are passionate about driving cultural and behavioral change for people across organisations at all levels of business.

• You love to design experiences and empathize with the many to promote diversity, equality and inclusion.

• You lead with empathy combined with the ability to be the voice of our many co-workers

• You love to innovate and explore new ideas and you bring forward a big toolbox of techniques and methodologies for doing so.

As our Enablement & Experience Leader, you have the following key previous experiences and skills:

• Degree with a focus on Information Technology, Computer Science or any engineering equivalent.

• 7+ years of progressive and diverse experience in Information Technology, Computer Science or digital experience design/user experience (UX).

• 5+ years of experience in change management and working in rapidly changing environments.

• 5+ years of experience working in large, complex organisations focused on connecting co-worker experience to business performance.

• 3+ years of experience of working with 3rd party IT partners / service providers.

• Proven experience of establishing and measuring goals and KPIs on overall organisational level and individual level.

• Proven leadership and collaboration skills.

• Proven ability to analyse data, recognize trends and react accordingly.

• Demonstrable experience with related frameworks such as ITIL4, SAFe, Site Reliability Engineering, etc.

• Experience with ServiceNow and systems related to Continuous Integration/ Continuous Delivery (CI/CD).

Together as a Team

As an Enablement & Experience Leader, you will manage the adoption of technologies, processes and services provided by Service Management & Operations and consumed by Ingka co-workers. You will also use Digital Employee Experience tools and to continuously measure and improve co-worker experience with technology or optimise ways of working.

You will work closely with Enablement & Experience Leaders in Co-worker Enablement and Experience Management unit in Digital Workplace to contribute and support digital employee experience and co-worker adoption cross multiple areas of Group Digital experience and adoption to create a holistic co-worker view and experience. You will also work closely with the Senior Business Analyst in your unit as well as with various stakeholders in Service Management & Operations to provide services towards consumers in engineering teams or Country Service Operations teams across markets.

Questions and support? Let's connect!

This role will be based in Helsingborg, Sweden, and will report to the Service Manager of Service Enablement Management unit. It is expected that this role requires some travel between the different Digital Hubs.

In this recruitment there is no relocation support provided by Ingka, hence we are looking for people already living in or within commuting distance of the mentioned location.