Senior Service Operations Officer in Investment Product Services team

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner.

Job ID:  28225

Are you ready to take the next step in your career and make a meaningful impact? We are seeking a Senior Service Operations Officer to join our team and play a critical role in optimizing our operations and enhancing service delivery.
In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Sweden. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.
About our team
Welcome to the Investment Product Services team. We add value by executing and improving operational processes within selected investment products, with the ambition to continuously deliver ever better experiences for our customers. As Senior Service Operations Officer you’ll play a valuable role in supporting both our customers but also internal stakeholders within IT, Investment Center, and Nordea Funds, to name a few.
Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.
What you’ll be doing
Main responsibilities in this role:
* Lead the team in how to ensure that the processes in scope are executed in a timely manner with high quality
* Take ownership of stakeholder collaboration in the various business areas in the organization with focus on investment products
* Driving how to best support the team with how to work with improvements and documentation of our processes including relevant risk assessments
* Take lead on the overall collaboration structure towards colleagues within Investment Product Services and in other parts of Nordea to solve issues
* Instruct how to drive projects within our teams' and units' scope including relevant stakeholders 

Who you are
What you’ll be doing:
* Lead the team in how to ensure that the processes in scope are executed in a timely manner with high quality
* Take ownership of stakeholder collaboration in the various business areas in the organization with focus on investment products
* Driving how to best support the team with how to work with improvements and documentation of our processes including relevant risk assessments
* Take lead on the overall collaboration structure towards colleagues within Investment Product Services and in other parts of Nordea to solve issues
* Instruct how to drive projects within our teams' and units' scope including relevant stakeholders


If this sounds like you, get in touch!  
Next steps  
Submit your application no later than 05/03/2025.
For more information, you’re welcome to contact Patrycja Pokorska at Patrycja.Pokorska@nordea.com.
We enable dreams and aspirations for a greater good.
We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.
We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.
We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.
We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.


For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.