Data Center: Document Controller- Quality Assurance

Business Function Overview:

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a QA Document Controller Technician.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities

The Data Center QA/Document controller will be the main point of contact on site in relation to Critical Environment Operational documentation including the creation, reviewing, management and archiving.

As a successful QA Document Controller Technician, your success is measured by the following responsibilities:

• Administer the creation and update of all site procedures for the DC as per our Runbook guidelines.
• Schedule periodic reviews of all current procedures along current SLA guidelines and liaise with responsible staff to ensure timely completion.
• Driving compliance through producing regular reports.
• Certify templates, classification and document details conform to site standards.
• Manage the master procedure matrix on SharePoint for all site operating procedures for the DC ensuring matrix is maintained to site requirements.
• Lead our local electronic execution system- maintaining, creating, formatting, configuring, testing, and publishing documents.
• Responding to CE tech support tickets on the JIRA system.
• Maintaining the electronic execution devices.
• Stay informed on runbook register by means of coordinating weekly meetings to notify the CE team of any updates/creation of procedures/processes that could impact operations.
• Performs routine audits and quality checks on all CE Ops related documentation.
• Support a growth mindset by implementing efficient, effective processes whilst always looking at best practice and new technologies to improve day-to-day CE operations.
• Streamlining and alignment of documents across campus.
• Archiving champion for the campus ensuring all documentation is archived as per Microsoft's retention policy procedure - this includes site procedures, permits, method statements, risk assessments, vendor reports, in house CE maintenance and break fix work orders.
• Embody our culture and values

Qualifications

For this role, you are welcome to apply if you meet the following Required Qualifications:

• High School Diploma, GED, or equivalent.
• Operational documentation experience including the creation, reviewing, management and archiving in mechanical, manufacturing, automotive, electrical, controls, data center, or related fields
• OR equivalent experience.
• Ability to arrive independently and work 100% from the Data Center site in Gavle area.

While not required, we also look for the following Preferred skills:

• Organized, able to effectively prioritize and deliver within a dynamic and high pressure, business critical environments
• Self-motivated, proactive with ability to work on own initiative,
• Must have high attention to detail, accurate with good organizational skills
• Proficient with Microsoft Office Suite, advanced Excel an advantage

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.